Job Description

Job Details

Description

Every day at NQX, thousands of customer experience (CX) professionals bring Canada’s most iconic brands closer to their customers - making the world a little more connected, one interaction at a time.

As a bilingual roadside assistance agent , you will be responsible for providing support to stranded clients across North America. This is an ideal position for someone with excellent communication skills and the ability to negotiate rates with multiple companies. This position offers the possibility of working remotely.

What we have to offer:

• Hourly wage of $20.00, including a $2 bilingual bonus;
• Hourly bonus for weekend work;
• A night premium of $1.00/hour and a weekend premium of $0.25/hour;
• A full-time work schedule, during the week;
• Full benefits package after six months, including: comprehensive insurance (medical, dental and life); enhanced RRSP participation; preferential pricing on insurance;
• Fully paid training at our Moncton office;
• An excellent post-training support plan during your in-office work phase at the Moncton site;
• After successfully completing your in-office work phase, possibility to work from home, quality and security conditions being met;

Responsibilities:

• With courtesy and empathy, contact customers who requested roadside assistance;
• Call providers to negotiate fair and favorable pricing for their services.
• Keep customers informed by phone and chat during the process.
• Maintain an accurate documentation of the actions and decisions

Qualifications:

• Fluently  bilingual (English and French):
• Eligibility criteria: Available to work Monday to Friday, from 4:00 am until 12:00 am; Capacity to work from the NQX Moncton center when necessary; For work from home, high-speed Internet connection of at least 25 MBPS and a secure, quiet space;
• Ability to multi-task in a computerized environment;
• Excellent communication skills - You can express yourself clearly and concisely;
• Excellent attention to detail and a genuine desire to help others - customer service and problem-solving are your strengths!
• High school diploma or equivalent;

At NQX, empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? This way !

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