Job Description

Company Overview

Haptiq is a leader in AI-powered enterprise operations, delivering digital solutions and consulting services that drive value and transform businesses. We specialize in using advanced technology to streamline operations, improve efficiency, and unlock new revenue opportunities, particularly within the private capital markets. Our integrated ecosystem includes the Core Platform, an AI-native enterprise operations foundation built to optimize workflows, surface insights, and accelerate value creation across portfolios; Olympus Software, a cloud platform delivering unmatched performance, intelligence, and execution at scale; and the Pantheon Solutions Suite, modular technology playbooks designed to manage, grow, and optimize company performance. With over a decade of experience supporting high-growth companies and private equity-backed platforms, Haptiq brings deep domain expertise and a proven ability to turn technology into a strategic advantage.

Position Overview

We are seeking a dynamic and results-oriented Client Partner to join our Solutions and Consulting business unit. The Client Partner will play a crucial role in ensuring the success and satisfaction of our clients by understanding their unique needs, providing expert guidance, and fostering strong relationships.

Key Responsibilities

Client Relationship Management:

• Serve as the primary point of contact for assigned clients, building strong, long-lasting relationships based on trust and mutual success.
• Conduct regular check-ins with clients to understand their objectives, challenges, and opportunities.
• Proactively identify areas where our solutions and consulting services can add value to the client's business.

Client Advocacy and Feedback:

• Act as a client advocate within the organization, ensuring that client feedback is effectively communicated and addressed.
• Gather insights from clients to inform product development, service enhancements, and overall strategy.
• Proactively anticipate and resolve issues to ensure client satisfaction and retention.

Renewals and Expansion:

• Drive renewals and identify opportunities for upselling or cross-selling additional solutions and services.
• Develop and execute account plans to maximize client value and drive revenue growth.
• Track key metrics related to client health, renewal rates, and expansion opportunities.

Qualifications

• Bachelor's degree in business administration, marketing, or a related field.
• Experience (2+ years) in a customer-facing role, preferably in client partner, account management, or consulting.
• Understanding of solution selling and the ability to articulate the value proposition of complex products and services.
• Excellent communication skills, both verbal and written and the ability to interact effectively with clients at all levels of the organization.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining a high level of attention to detail.
• Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in the Microsoft Office suite.

Salary range $90,000- $100,000. Bonus Eligible.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive health benefits package.
• Opportunities for professional development and career growth.
• Collaborative and inclusive work environment.
• Flexible work arrangements.

Why Join Us?

Join us at Haptiq Technology and Solutions and be a part of our mission to create innovative solutions that drive success. Apply now to make a difference in the world of technology and design.

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