Job Description
Job Summary & Requirements As an integral member of the Laboratory team the Phlebotomist responsibilities include:
- performing a variety of venipuncture and capillary techniques involved in the collection of blood specimens from patients for laboratory procedures used in diagnosis and treatment of disease.
- receiving and organizing requests for blood collection.
- performing their AIDET with patients, family, visitors and others
- discussing information with patients to obtain laboratory information, explain procedures and allay any concerns.
- utilizing approved procedures for positive patient identification.
- recording proper collection information on requisitions/labels.
- assisting in inventory and supply control.
- organizing workload among technical team to ensure the efficient operation of the laboratory
- demonstrating financial accountability for time, resources and supplies
- maintaining a system for detecting, documenting and reporting discrepancies/errors and taking appropriate action(s) as required.
- reading and signing off on new and/or revised procedures, protocols and performance standards in collaboration.
- providing feedback to the appropriate leadership for improvements or corrections for policies and procedures
- liaising with other Laboratory and RVH staff, external laboratories, hospitals and physician’s offices
- maintaining Accreditation Canada - Diagnostics compliance
- participating in initial and refresher training for new and current staff
- participating in staff and patient experience and feedback initiatives, professional development, teaching/ educational activities, safety and quality improvement programs to ensure excellence in the provision of services.
- observing and understanding RVH and departmental policies and procedures, adhering to RVH and departmental mission and vision statements while maintaining patient confidentiality.
- performing other related duties consistent with the job classification, as assigned, requested, or required.
The above responsibilities are not to be considered all-inclusive; may be assigned other related duties in the interest of efficient operations of RVH or effective patient care.
SKILLS/ABILITIES:
- Demonstrated knowledge of Accreditation Canada - Diagnostics program preferred
- Demonstrated knowledge of current technologies within the field.
- Demonstrated interpersonal skills and ability to work effectively and professionally with patients, staff, physicians, volunteers, patient families, and visitors.
- Demonstrated excellent verbal and written communication skills.
- Demonstrated excellent organizational skills and ability to handle multiple tasks at a time in a cost-effective manner.
- Demonstrated ability to perform duties independently and as a team member, with high degree of motivation and independent judgment.
- Demonstrated commitment to excellent attendance and schedule flexibility.
- Demonstrated excellent conflict resolution and change management skills.
- Demonstrated strong critical thinking and problem-solving ability.
- Demonstrated proficiency with keyboarding, Laboratory Information Systems (Meditech preferred), MS Office, internet use and other computer software.
- Demonstrated commitment to continuing education and performing mandatory reviews.
QUALIFICATIONS:
EDUCATION
- Completion of Grade XII or recognized equivalent required.
- Medical Laboratory Assistant/Technician Certification from Medical Laboratory Professionals Association of Ontario (MLPAO) an asset.
Experience - Minimum one (1) year recent (within past three (3) years laboratory experience
- Knowledge of medical terminology essential
- Working knowledge of ACCREDITATION CANADA - DIAGNOSTICS requirements preferred
- Previous data entry/computer experience essential
- Meditech and LIS knowledge and experience an asset
- Phlebotomy collection experience with patients of in a variety of health care conditions essential
PROFESSIONAL AFFILIATION:
Membership and participation in other relevant professional organizations an asset.
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