Job Description

Job Description

Job Description

Position Summary:
The Administrative Assistant will play a key role in supporting daily operations and ensuring
smooth communication between patients, clinicians, and outside providers. The ideal candidate
will be comfortable in a fast-paced environment, demonstrate strong multitasking abilities, and
bring a personable, professional demeanour to the front desk.

Key Responsibilities:
 Answering and directing phone calls with professionalism and empathy
 Scheduling, rescheduling, and confirming patient appointments
 Managing clinician calendars efficiently
 Coordinating referrals and communication with hospitals, external clinics, and other
health professionals
 Filing and maintaining internal documents, hospital reports, and external correspondence
 Preparing and managing patient charts, both electronic and paper-based
 Processing and scanning incoming and outgoing documents into the EMR system
 Managing intake paperwork and collecting patient information
 Handling fax and email correspondence
 Supporting clinicians with administrative needs as required
 Ensuring confidentiality and compliance with privacy regulations (e.g., PHIPA)

Qualifications:
 Post-secondary education in office administration, medical administration, or a related
field and/or
 1–2 years of experience in an office setting (preferred)
 Proficiency with EMR software, particularly Accuro is an asset
 Exceptional organizational and multitasking skills
 Ability to remain calm, courteous, and flexible amid constant change
 Strong interpersonal and communication skills
 Attention to detail and commitment to confidentiality

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