Job Description

Company Description

Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.

WHO WE ARE

• We love books and all things beautiful
• We are Canada’s Cultural Department Store
• Books are our heart and our soul and Great Books are JUST the Beginning…

We play by the following rules:

• We exist to add joy to our customers’ lives each and every time they interact with us and our products
• Our job is to create joyful moments for our customers
• We treat each other the way we’d treat a valued friend
• We inspire each other to do our best work
• We seek to ignite creativity and innovation every day
• We give back to the communities in which we operate

Job Description

MISSION

The Manager, Loss Prevention Analytics & Insights is accountable for the review and delivery of data analysis and reporting related to inventory shrink and security. They are responsible for leading a team of analysts to identify trends, risks and areas of opportunity to reduce theft, fraud and operational inefficiencies. They will be a partner to a broad array of stakeholders across the organization to provide actionable insights and critical information to inform day-to-day activities that support the company’s Loss Prevention mission.

KEY PERFORMANCE METRICS

• Accurate reporting and forecasting of inventory shrink
• Meeting or exceeding shrink performance budgets
• Accurate and timely reporting of department expenses
• Adherence to Loss Prevention department budgets
• Stakeholder reporting accessibility and satisfaction
• Employee Engagement

KEY ACCOUNTABILITIES

Functional

• Responsible for coordinating inventory count process in collaboration with Retail teams
• Manages data systems, conducts risk assessments, prepares reports, and drives initiatives to improve overall shrinkage performance
• Leads analysis and insights reporting on loss prevention data to identify key trends and risk areas on both a recurring and ad-hoc basis to drive data driven decision-making throughout the organization
• Lead data analysis and visualization efforts by preparing and presenting reports for senior leaders on performance metrics as required
• Collaborate with cross-functional partners to support the development and implementation of loss prevention initiatives
• Conduct root-cause analysis and recommendations for shrink and security incidents
• Manages the budget process for loss prevention expenses throughout the company
• Partners with Finance to ensure accuracy in financial reporting
• Lead and implement process improvements to enhance reporting efficiency and effectiveness in partnership with IT and cross functional partners
• Works with external vendors to ensure Retail and Operational Teams have access to LP systems, product protection and other support requirements
• Liaises with external and internal auditors as required
• Stays current in functional expertise within the industry
• Understands the impact to Indigo of changing external environmental factors (competitive, regulatory, technical)

People

• Provide direct leadership to Loss Prevention Analytics & Insights team building a customer focused team culture and creating a collaborative environment between teams.
• Build strong teams by attracting and developing the best talent
• Bring out the best in others, empower and constructively stretch talent
• Give authentic feedback on performance and potential
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals
• Collaborate with others to drive flexible and iterative solutions, quickly and easily
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself
• Help others see the impacts of their efforts and proactively engage stakeholders for input
• Encourage others to freely share their point of view and be open to feedback
• Accountable for engagement, productivity, turnover and bench strength of the team

Cultural

• Model Indigo’s Guiding Principals and convey a positive image in everything you do
• Celebrate diversity of thought and have an open mindset
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes
• Embrace, champion and influence change through your team and/or the organization

SCOPE

Reports to: Director, Loss Prevention

Manager once Removed (MOR): SVP, Commercial Finance & Procurement

KEY RELATIONSHIPS

Internal:

• Home Office Departments
• Finance
• Retail Stores
• DC Operations
• Internal Auditors

External:

• Vendors and External Auditors

Qualifications

Education / Certifications

• Undergraduate degree

Competencies / Skills / Attributes

• 3+ years in a managerial/supervisory role
• 3+ years’ experience managing an analytics function
• Experience working in the Retail Industry is an asset
• Working knowledge of Retail Loss Prevention is an asset
• Practical experience working with SAP ERP, BW and EWM
• Advanced knowledge of Microsoft Excel and Access
• Superior written and verbal communication skills
• Demonstrated expertise in drawing actionable insights from data

Additional information

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at Support-HR@indigo.ca if you require an accommodation at any time during the recruitment process.

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