Job Description

Immediate need for a talented Bilingual CSR. This is a 06+ months contract opportunity with long-term potential and is located in Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-73687

Pay Range: $22 - $24/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Though remote, candidates must reside in local to one of the office locations:
• Philadelphia, PA: 19103
• Columbus, OH: 43085
• Salt Lake, UT:84121
• Houston, TX:77027
• Bloomington, MN: 55425
• CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems.

Key Requirements and Technology Experience:

• Key skills; Native speaking Japanese
• Call center experience is preferred
• Healthcare industry experience
• We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese;
• Due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language.
• HS Diploma or GED with a 2 years of customer service experience
• Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
• Must have strong verbal and written communication skills.
• This is a phone-based position which requires excellent verbal communication;
• Use of proper grammar; professional language/word choice vs casual language/slang;
• Ability to clearly communicate complex messages over the phone.
• Ability to navigate through multiple systems at a time.
• ALL candidates must complete employment testing prior to submission.
• Call center experience is preferred
• Healthcare industry experience
• Medical background helpful.

Our client is a leading Health Insurance Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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