Job Description

Bilingual Customer Service

Location : Montreal, Quebec OR Halifax Nova Scotia

they can choose to work at one of the following locations

Duration : 6 Months Contract

Typical Day in Role

As a Customer Service Specialist, you will be responsible for managing all aspects of customer service and meeting clients' needs, including answering calls and, at times, following up on group insurance plan files. Requests, which vary in complexity, come from internal or external clients. Candidates must have excellent interpersonal, customer service, and communication skills.

- Being passionate about customer service and determined to do things right, you will ensure a high level of dedication and strive to meet clients' needs by promptly providing accurate responses to those inquiring about the available products and services.

- Inbound Call Center – about 50 calls per day

Candidate Requirements/Must Have Skills:

1) Bilingual – fully bilingual in French and English (read/write/speak in French/English)

2) Minimum 1 year of previous experience in Customer Service, previous administrative or customer service experience in an information center, retail environment, or service sector. Hiring manager is open to candidates with more than 1 year/ will still be considered even if 'overqualified'

3) Tech Savvy - experience with MS Suite (Teams, Outlook, etc.). Ability to navigate between multiple applications confidently.

Soft Skills

• Problem solving skills

• You excel in a fast-paced and ever-changing environment, staying calm and professional.

• You enjoy continuous learning. You seek to discover new applications, products, or services and stay updated through support documents.

• You have technical abilities as well as exceptional research skills, and meticulousness is always your priority. You can learn and use various administrative systems simultaneously.

Nice-To-Have Skills:

1. Experience with SalesForce

2. Background in Group Benefits

3. Previous experience in a contact center, insurance or group benefits

Education:

• High School Diploma

• No other schooling required, but University or College degree considered an asset

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

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